Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

For digital products, you will receive your order instantly after payment. A download link will be provided immediately, allowing you to access your files right away.

How do I create an account?

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How do I change my shipping address?

Since our products are digital and delivered instantly via email or download, there is no need for a shipping address. If you need to update your email for future purchases, please contact our support team for assistance.

How do I track the status of my order?

For digital products, you will receive instant access to your order after payment. A confirmation email with a download link will be sent to your registered email. If you don’t receive it, please check your spam folder or contact our support team for assistance.

Will you keep my credit card information on file?

No, we do not store your credit card information. All payments are processed securely through trusted third-party payment providers to ensure your data remains safe and protected.

Do you charge sales tax?

Sales tax may apply depending on your location and local tax regulations. Any applicable taxes will be calculated at checkout before you complete your purchase.

Do you ship to my country?

Our digital products are available worldwide! You can download them instantly after purchase, no shipping required.

Will my items come in one package?

Since our products are digital, there is no physical package. You will receive instant access to all purchased items via download links.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We do not accept returns for digital products, but we offer exchanges within 14 days of purchase. If you need to exchange an item, please contact our support team for assistance.

I received the wrong item

If you received the wrong digital product, please contact our support team, and we will promptly assist you with the correct item or an exchange.

My order arrived damaged

If your digital download is corrupted or not working properly, please contact our support team, and we will provide a replacement or resolve the issue promptly.

Where should I mail my authorized return?

As our products are digital, no physical returns are required. If you need an exchange, please contact our support team for assistance with in 14 days.

How do I receive customer support?

You can receive customer support by contacting our team via email support@iknest.com, live chat, or our support form on the website. We’re here to assist you with any questions or issues regarding your digital purchase. Our team strives to respond as quickly as possible to ensure a smooth experience.

What do I do if I entered an incorrect shipping address?

Since our products are digital, no shipping address is required. If you entered the wrong email, please contact our support team for assistance.

Can I change or cancel an order after I've submitted it?

Since our digital products are delivered instantly, orders cannot be canceled or changed after purchase. However, if you need assistance, please contact our support team.

Can I pre-order an item that is sold out?

Since our products are digital, they are always available for instant download. If a specific item is temporarily unavailable, please contact our support team for updates.

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